Q&As in SiftHub are standard question-answer pairs that help sales and pre-sales teams maintain consistency in their responses. Users can create Q&As to capture gold standard answers for frequently asked questions received through various channels like RFPs, security questionnaires, customer calls, and emails.
Q&As ensure that all team members provide accurate, up-to-date, and consistent responses when addressing similar queries. Common categories of Q&As include:
- Product features and capabilities
- Security and compliance requirements
- Technical specifications
- Company overview and background
- Industry-specific solutions
- Legal and regulatory information
Along with Documents and Connectors, the Q&A repository form a critical knowledge source that SiftHub leverages to:
- Generate accurate responses for questionnaires and RFPs
- Answer customer queries consistently
- Maintain standardized messaging across teams
- Speed up response creation for common questions
Key Features
Create or Import: Build a comprehensive Q&A repository with rich formatting, alternate questions and structured metadata using Collections and tags.
Manage and Search: View list of Q&As in the SiftHub Web App, and quickly find relevant Q&As using powerful search, filters, and sorting capabilities.
Review Workflows: Maintain content accuracy through review workflows, ownership assignments, and status tracking for all Q&As. Ensure only reviewed and published are used in knowledge discovery and content generation.
Smart Features: Get AI-powered suggestions for similar Q&As to prevent duplication or save generated answers as Q&As with just a few clicks
Access Control: Control who can view, edit, and manage Q&As through role based permissions.
How Q&As are used
- Q&As appear in Search results with relevant snippets and metadata
- Q&As are used for AI-generated Answers and document Autofill as verified sources
- Q&As are used as sources in chats and narratives with SiftHub AI Teammate
Learn more about Q&As: